I love promotion and I love promoting good companies, good customer service and good products.
I just had a great customer service encounter at the only Hardees left in the Northland (Twin Ports, covering the Duluth MN/Superior WI area). Here is my letter to them:
Friday, April 8th, 2011
To everyone on the Hardees team,
Good day!
I’m taking this moment to express my sincere thanks for the great customer service I always receive when visiting your restaurant. I want you to know that it was a great tasting sandwich that prompted this letter.
Today I ordered two of your roast beef sandwiches that were on special. I requested horseradish sauce for my order but after the first bite I realized that using it would alter the already mouth watering delight! It was juicy and flavorful to the point I was looking for the au juice for dipping.
Great job to all who created this wonderful experience!
Sincerely,
Ter Scott!
PS. I apologize if this sounded like a commercial (maybe because that’s what I do),
but I am being totally honest.
If you are ever in an area that offers Hardees, check it out. I hope your experience is equal or better than mine!
Make it a great day!
Ter Scott
“Bricks & Clicks” Marketing Consultant ™
“I teach others how to promote themselves into freedom,
from bricks and mortar, to clicks and order!”
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